Returns & Refunds
We design every coat with care, and we want you to be completely happy with your purchase. If something does not meet your expectations, we are here to help.
Returns must be shipped within the 14 day return period.
How Returns Work
1. Register your return. Contact us at info@harleysaga.com within 14 days of receiving your order to let us know which items you would like to return or exchange.
2. Pack your items. Pack the items securely, including all original tags and packaging, and attach any return information we provide you.
3. Ship your package. Take your package to a service point of your chosen delivery service within 3 business days of registering your return.
4. Receive your refund. Your return will be processed within 10 business days after it arrives at our warehouse.
Return Conditions
You may return your purchase within 14 days of delivery. Depending on your preference, you may request a refund or, where available, an exchange.
Items must be unworn, unwashed and returned in their original condition, with all tags and original packaging included. Please keep your proof of shipment and tracking details until your return has been processed.
Return shipping costs, and any applicable customs duties or import charges, are the responsibility of the customer, unless stated otherwise at the time of return.
The following items are not eligible for return, refund or exchange:
Final Sale items.
Items returned outside the 14 day period.
Worn, washed, damaged or altered items.
Return Costs
Return shipping costs are the responsibility of the customer. If you selected Insured Express Shipping at checkout, this service fee is non refundable. We recommend using a tracked shipping method and keeping proof of shipment until your return has been processed.
Exchanges
We currently offer direct exchanges for all orders, since we ship exclusively within Germany. If you would like a different size or item, please contact us at info@harleysaga.com to arrange your exchange.
When You Receive Your Refund
Once your return has been received and approved at our warehouse, your refund will be processed within 10 business days. Refunds are issued to your original payment method. Depending on your payment provider, it may take up to 3 business days for the amount to appear in your account. You will receive an email confirmation once your refund has been completed.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us at info@harleysaga.com within 48 hours of delivery. Please include a brief description of the issue and clear photographs showing the damage or fault. Our team will review your request within 24 hours and get back to you with the next steps.
Questions
If you have any questions about your return, please reach out to us at info@harleysaga.com or call us at +491793511009.